Flip & Floss Incorporated Privacy Policy

Application Date: This policy is effective October 27, 2020

Published: October 28, 2020

Section: Privacy

Document Number:

At Flip & Floss Incorporated, we are committed to protecting the privacy of the personal information of our customers and users of our digital properties. We take all reasonable steps to ensure that this information is safe and secure, including putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations.

This Policy covers the following information:

Scope & Application of this Policy

Who does this policy apply to?
All customers and users of the products, services, websites, apps, and other digital services offered by Flip & Floss Incorporated. These include our online courses and merchandise.

What information does this Privacy Policy apply to?
This policy applies to all personal information that we collect, use, or disclose about our customers and users of our digital platforms.

This includes your name, address, email, how you pay for your services, how you use our products including our websites, network use, and information gathered from third parties, such as credit bureaus. It also includes IP addresses, URLs, data transmission information, as well as the time you spend on websites, what advertisements you follow, and your time on and use of our apps.


How does Flip & Floss Incorporated obtain consent?
Your consent to the collection, use, or disclosure of personal information may be implied or express, through written, oral, electronic or any other method.

Withdrawing Consent
The choice to provide Flip & Floss Incorporated with your consent is always yours, however, your decision to withhold such consent may limit our ability to provide you with certain products, services, or offers.

How & Why We Collect Personal Information

How does Flip & Floss Incorporated collect my personal information?
We primarily collect information about you, from you. We do this when you sign-up for new products or services, when you make changes to your account, when you get in touch with us by phone, email or chat, when you visit our websites or apps, when you fill out a survey or enter a competition or when you participate in our online forums. Your information may be collected in the following ways:

Why does Flip & Floss Incorporated collect my personal information?

Flip & Floss Incorporated collects personal information for many different reasons in order to provide you with the products and services we offer, including but not limited to the following:

We may collect information to manage credit and business risks, collect an outstanding debt, detect, prevent, manage, and investigate fraud or other unauthorized or illegal activity. This may require us to obtain information from credit agencies or members or affiliates of the Flip & Floss Incorporated.

Your information may also be collected to evaluate eligibility for other Flip & Floss Incorporated products and services, and to assist members or affiliates of the Flip & Floss Incorporated to assess your eligibility for their products or services.

From time-to-time, information may also be collected for other purposes, or as permitted or required by law. We will always identify any additional purpose prior to, or at the time, of collection.


When is my personal information disclosed?

Unless we have your express consent or pursuant to a legal power, we will only disclose your personal information to organizations outside Flip & Floss Incorporated without your consent in the following limited circumstances:

Storage, Security & Retention

Where will my personal information be stored?

Personal information about our customers or users of our digital properties may be stored or processed in or outside Canada. The information will be protected with appropriate safeguards, but may be subject to the laws of the jurisdiction where it is held.

How will Flip & Floss Incorporated ensure my personal information is kept safe?

Flip & Floss Incorporated has rigorous security and safeguard processes and procedures to ensure the information we have about our customers and users of our digital properties remains safe from theft, loss, or unauthorized access. Flip & Floss Incorporated Chief Innovation & Technology Officer and delegates ensure that Flip & Floss Incorporated is responsible for all personal information of our customers and users of our digital properties in our possession and control. We ensure that there is a comparable level of protection for information that is processed for us by third parties.

How long will Flip & Floss Incorporated retain my personal information?

Flip & Floss Incorporated will only retain your personal information for as long as necessary to fulfill the purpose for which it was collected or for sufficient time to allow you access to the information if it was used to make a decision about you or your account. Information that is no longer required by us will be destroyed or de-identified.


How to access your personal information

You may access or review the information we have about you. You can challenge its accuracy and completeness and request amendments, as appropriate, by contacting us at flipnfloss@gmail.com or 416-828-5492.

If you remain concerned about your Privacy after contacting Flip & Floss Incorporated:

The Office of the Privacy Commissioner of Canada oversees Flip & Floss Incorporated’ personal information handling practices. If your privacy concerns are not addressed to your satisfaction by Flip & Floss Incorporated, you may contact the Office of the Privacy Commissioner of Canada for further guidance:

Effective Date: October 28, 2020

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